Our company, SYNERGY Collection Services Inc. is an established credit and collection service provider that offers professional and quality collections support services. The management team is composed of Recovery Managers and Collection Officers with vast In house and agency management training and experience. The company was established in January 2009 to provide valued clients with effective and efficient collection services targeted to suit their collection and debt recovery requirement. As a response to the demands of basic collection services, SYNERGY is engaged in credit investigation, account skip tracing, collection of past due accounts and field collection for credit cards, personal loans and other related products. We aim to be the collection agency of choice for both bank and non-bank institutions with the most diversified approach to debt services. Synergy Collection Services presents the most cost effective way of handling debt recovery and credit management. It is being managed by a team of Collections specialist with experiences in both agency and in-house collections setup. Our goal of empowering the staff with credit management skills built on customer care and ethical collection practices and values will be the foundation of a fruitful relationship with your company.

(“the Company”) values and respects your right to data privacy. We are committed to protecting all personal information collected, processed, stored, and retained in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC). 


1. Collection of Personal Information


We may collect personal data including, but not limited to: Full name Contact details (address, email, mobile/telephone number) Identification details Account, credit, and payment information Employment or business information Communication records related to credit and collection activities These may be collected through forms, contracts, calls, emails, messages, or authorized third parties.

2. Purpose of Data Processing

Personal data is collected and processed for legitimate business purposes, including: Credit investigation and verification Debt collection and account reconciliation Customer communication and support Legal compliance and regulatory reporting Fraud prevention and risk management We ensure that only data necessary for these purposes is processed.

3. Data Sharing and Disclosure

Personal data may be shared only when necessary with: Clients and creditors we represent Authorized service providers (IT, legal, or compliance partners) Government or regulatory authorities when required by law All third parties are required to observe strict confidentiality and data protection standards.

h4>4. Data Protection and Security We implement appropriate organizational, physical, and technical security measures to protect personal data against unauthorized access, alteration, disclosure, loss, or misuse. Access to personal data is limited to authorized personnel only.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the stated purposes or as required by law. Once no longer needed, data is securely disposed of.

6. Data Subject Rights

As a data subject, you have the right to: Be informed about data processing Access your personal data Object to processing Request correction or erasure Suspend or withdraw consent (when applicable) File a complaint with the National Privacy Commission

7. Contact Information

For questions, requests, or concerns regarding data privacy, you may contact: Synergy Collections Services Inc.

📧 Email: dpo@synergy-collections.com

8. Updates to This Notice

This Data Privacy Notice may be updated from time to time to reflect changes in laws, regulations, or company policies.